Shipping policy
SHIPPING POLICY Thank you for stopping by and shopping at The Pure Product. All following terms and conditions set forth on this page constitute our Shipping Policy. 1. ORDER PROCESSING TIME standard in-stock items: All standard in-stock orders process between 1-3 business days (we do not process on weekends or public holidays) after receipt of your order confirmation email. Pre-orders: Any preordered products will be processed and shipped based on our estimated production, and shipping timelines that are displayed on the item page at the time of order placement. * shipping confirmation: A shipping confirmation will be sent via email with a tracking notification once your order has shipped out from our fulfillment center.
2. SHIPPING RATES & DELIVERY ESTIMATES Standard shipping rates are displayed at checkout, based on shipping destinations and selected carriers.
Please allow an estimated 3-7 business days for Standard Domestic shipping and 1-3 business days for Expedited Domestic shipping (delivery date is estimated by carrier and is not a guaranteed delivery date). 3. ADDRESS ACCURACY & REDIRECTION please make certain that you enter the correct, full shipping address before you complete checkout. THE PURE PRODUCT is not responsible for any delays, reroutes, or lost packages resulting from incorrect or incomplete addresses provided by the customer. If a shipped order is returned to the sender via the carrier for invalid address information, the customer will be responsible for all additional shipping costs to reship.
4. LOST, STOLEN OR DAMAGED SHIPMENTS The Pure Product is not responsible for any lost or stolen shipments, after our carrier has verified they were delivered to the provided shipping address. * if your shipment arrives in a damaged condition please hold onto ALL of the original packaging and contact sales@thepureproduct.com within 48 hours from the date of delivery so we can begin the carrier claims process, providing photo evidence of the damage as needed.
5. CONTACT INFORMATION For questions regarding the status of your order, please reach us at: sales@thepureproduct.com
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6. CARRIER LIABILITY, DELAYS & PROTECTION
Force Majeure & Delays: THE PURE PRODUCT is not responsible for shipping delays caused by severe weather, natural disasters, customs processing, postal strikes, or any other events beyond our control.
Carrier Issues: Once a package has been handed over to the shipping carrier, any loss, damage, or operational error caused by the carrier is strictly the responsibility of the shipping company, not THE PURE PRODUCT.
Shipping Protection: Standard shipments include up to $100 in carrier shipping protection. Any claims for loss or damage during transit covered by this protection must be filed directly with the carrier.