Shipping policy

Here is your updated Shipping Policy, updated to align with the 1-hour cancellation rule and 1–2 day expedited delivery shown in your settings screenshots:

Shipping Policy

Thank you for shopping at thepurepocket. All terms and conditions set forth below constitute our official Shipping Policy.

1. Processing & Cancellations

  • Processing Time: Orders are processed within 1 business day from our fulfillment center in Minneapolis / Spring Lake Park, Minnesota. Processing occurs Monday through Friday, excluding federal holidays.

  • 1-Hour Cancellation Window: You may cancel your order within 1 hour of purchase directly through your order confirmation page. Once that 1-hour window closes, your order immediately enters fulfillment and can no longer be modified or cancelled.

  • Pre-Orders: Items on pre-order ship according to the estimated timelines displayed on the product page at checkout.

2. Shipping Rates & Delivery Estimates We ship domestically within the United States via USPS. Rates and delivery estimates calculate directly at checkout:

  • Standard Shipping: FREE (3–5 business days)

  • Expedited Shipping: $9.99 (1–2 business days)

Note: Delivery windows are estimated by the carrier and are not guaranteed dates.

3. Delivery Locations & International Orders

  • P.O. Boxes & APO/FPO: We deliver to P.O. Boxes and military APO/FPO/DPO addresses.

  • International: We currently ship within the United States and Canada. Canadian orders are subject to local customs duties and taxes, which are the buyer's responsibility.

4. Tracking & Address Accuracy

  • Tracking: A shipping confirmation email with a USPS tracking link will be sent as soon as your order ships. Allow 24–48 hours for tracking links to update.

  • Address Errors: Please double-check your shipping address at checkout. thepurepocket is not responsible for misrouted or lost shipments due to inaccurate address entry. Returned packages due to invalid addresses will require additional postage to reship.

5. Quality Assurance & Carrier Liability

  • Quality Check: Every product undergoes quality inspection before leaving our facility to guarantee it arrives defect-free and undamaged.

  • Carrier Liability: Once handed over to USPS, delays caused by severe weather, postal disruptions, or carrier operational errors are out of our control.

  • Carrier Protection & Claims: Shipments include up to $100 in USPS carrier protection. If your order arrives damaged, keep all original packaging and email sales@thepurepocket.com within 48 hours with photo evidence so we can file a carrier claim.

  • Stolen Packages: thepurepocket is not liable for stolen or missing packages once carrier tracking verifies successful delivery.

6. Contact Support

  • Email: sales@thepurepocket.com

  • Response Window: Inquiries are handled within 24 to 48 hours on business days.