Refund policy

RETURN & REFUND POLICY

1. 14-Day Return Window & Fees

  • You have 14 calendar days from the carrier delivery timestamp to request a return. Requests submitted after 14 days are void.

  • Approved returns are subject to a $15.99 return shipping fee (deducted from your refund for the return label) and a 15% restocking fee.

2. Quality Control & Pre-Shipment Video Recording To protect against fraud and false claims, every item is inspected and video-recorded during packaging prior to shipment. We guarantee all products leave our facility undamaged and in 100% working condition.

3. Damaged or Misused Items

  • Items damaged, broken, scratched, or altered after delivery will not be accepted for a return or refund.

  • Returned items must be shipped back in secure packaging. Damage caused during return shipping due to poor customer packaging will result in a denied refund.

4. Absolute Right of Refusal & Anti-Fraud

  • All returns undergo physical inspection upon arrival. We reserve the right to refuse any refund attempt made in bad faith or involving customer-inflicted damage.

  • Fraudulent chargebacks (falsely claiming an item arrived damaged when our pre-shipment video logs prove otherwise) will be aggressively disputed using video evidence, delivery tracking data, and order records.

5. How to Initiate a Return Contact sales@thepureproduct.com with your Order Number, Full Name, and reason for return.