Refund policy

TERMS OF RETURN, LIMITED WARRANTY, AND PRE-ORDER AGREEMENT Welcome to The Pure Product. Placing an order or pre-order, making a return, and/or issuing a return request or warranty claim to our company directly means that you have read, understand and agreed to the following terms, policies, and conditions hereinbelow.----------------------------------------------------------------------SECTION 1: STANDARD 14-DAY RETURN POLICY & ELIGIBILITY----------------------------------------------------------------------1.1 Initiating Window; Unless otherwise expressly stated at the time of purchase, the customer will have fourteen (14) calendar days from the valid carrier delivery timestamp provided by the delivery carrier to request a return of product. This policy automatically expires after the fourteen (14) day period from the delivered timestamp, and any request after expiration is voided and unauthorized for processing by default.1.2 condition requirements; All returned products are requested to be sent back in sound condition; whilst outer packaging is unnecessary for all returned products, product inside should be packed securely, such that damage does not incur while in transit to our returns center.1.3 Return Shipping Costs; If return requests made under Section 1 or Section 3 have been approved, the customer shall receive one pre-paid return shipping label from our company for the transaction which was made under their order. 

Shipping fees for the returns will not be charged by The Pure Product for qualified and approved requests.----------------------------------------------------------------------SECTION 2: DISCRETIONARY INSPECTION & REFUSAL RIGHTS----------------------------------------------------------------------2.1Physical Inspection; Upon received returns at our fulfillment facilities, The Pure Product warrants that each returned item undergoes physical inspection to verify condition and eligibility, in conjunction with all other policies described on this webpage.2.2 Absolute Right of Refusal; The Pure Product reserves the absolute and unrestrained right, in its sole discretion to evaluate, approve, disapprove, and/or refuse any and all returns, and/or refunds associated thereof. 

Returns may be disapproved, and refunds refused, due to but not limited to issues relating to product misuse, manipulation, external damage caused not during transit, bad-faith return attempts.2.3Refund Process; Following a successful physical inspection and approval by our assessment and returns team, the refunded price is issued exclusively to the original method of payment for the initial transaction. It is not our company's responsibility to guarantee the timeline that the customer's banking institution takes for processing any refunds.----------------------------------------------------------------------SECTION 3: LIMITED WARRANTY EVALUATION FRAMEWORK----------------------------------------------------------------------3.1 Limited Coverage; Products issued and sold by The Pure Product are covered under an limited evaluation warranty on manufacturing defects originating from material and/or structure of the product.3.2 Determination of Warranty Case; Whether or not a particular product presents a manufacturing defect that meets the criteria laid out for warranty coverage is decided solely by The Pure Product's assessment team. At its discretion, The Pure Product may elect to proceed with a replacement of product, store-credit or refund upon satisfactory physical evidence, repair the product or dismiss a warranty claim entirely.3.3 Supporting Documentation; For warranty evaluation, any and all claims made must be supported with full order documentation and visuals(s) / evidence(s) of product fault. The Pure Product may require physical returning of item to assess and conduct a quality test before reaching a final decision.----------------------------------------------------------------------SECTION 4: BINDING PRE-ORDER TERMS & CANCELLATION RESTRICTIONS----------------------------------------------------------------------4.1Immediate Order Processing and Allocation; Once an order containing a pre-order item has been processed and payment authorized, the customer's designated item unit enters into the manufacturing, queue, and inventory distribution pipeline under a fixed order commitment.4.2 NON-CANCELlable policy; Pre-orders are strictly non-cancellable, non-returnable and non-refundable under any circumstance prior to the physically shipment notification received from the carrier service on a specific pre-order batch. 

All sales of pre-orders are final after payments.4.3 POST DELIVERY coverage; Once a pre-order product shipment has been delivered to the customer's supplied address, the purchased unit is automatically eligible for the 14-Day Return Policy and Warranty terms set forth in Sections 1, 2 and 3 as detailed above.----------------------------------------------------------------------SECTION 5: SUBMISSION PROCEDURES & SUPPORT CONTACT----------------------------------------------------------------------To initiate a product return request, warranty claim, or to make an inquiry on any outstanding/active orders with The Pure Product please direct your concerns via email to customer support as outlined below: Customer Service Email: sales@thepureproduct.comRequired Submission Information: Valid Order Number, Full Name and a brief summary of your issue (please also attach photos/videos if available).