Returns and Policy

RETURN & WARRANTY POLICY

1. 14-Day Return Window & Fees

  • You have 14 calendar days from the carrier delivery timestamp to request a standard return. Requests submitted after 14 days are void.

  • Approved returns are subject to a $15.99 return shipping label fee (deducted from your final refund) and a 15% restocking fee.

2. Outbound Quality Control & Video Inspection To eliminate false claims, every item is thoroughly inspected and video-recorded during packaging before leaving our warehouse. We guarantee all products leave our facility in 100% undamaged, fully functional condition.

3. Inbound Return Condition Standards

  • Original Condition Required: When returning an item, it must arrive back at our warehouse in the exact same undamaged shape as when it was sent.

  • Damaged Returns Denied: Any returned item that arrives broken, scratched, altered, or damaged due to customer misuse or poor return packaging will be immediately denied a refund.

  • Fraudulent chargebacks (falsely claiming an item arrived damaged when our warehouse video log proves otherwise) will be aggressively disputed with video evidence and delivery records.

4. 1-Year Limited Warranty (Clips & Stitching Only) Our 1-year warranty strictly covers manufacturing defects in the money clip hardware and stitching.

  • Clip Replacements: If your money clip breaks or becomes loose, email us and we can send you a free replacement clip directly so you don't have to send the wallet back.

  • Full Wallet Replacements: If the stitching unravels or the frame requires a full unit replacement, you must send the damaged wallet back to us first. Once received and verified, we will ship you a brand-new wallet completely free of charge.

  • What is NOT Covered: Cosmetic damage to the aluminum body (scratches, scuffs, paint wear), drops, deliberate misuse, or lost/stolen items.

5. How to Initiate a Claim or Return To start a return or request a warranty part/replacement, email sales@thepureproduct.com with:

  • Your Order Number and Full Name.

  • Clear photos or a short video showing the item's condition or issue.

  • A brief note specifying whether you need a return, a free replacement clip, or a full replacement unit.

5. 1-Year Limited Warranty (Clips & Stitching Only)
• What is Covered: Manufacturing defects strictly related to broken, loose, or defective money clips/hardware, and unraveling or broken stitching.
• What is NOT Covered: Cosmetic wear to the aluminum body (scratches, scuffs, paint chipping), drops, misuse, or lost/stolen items.

6. How to Submit a Claim or Return
Contact sales@thepureproduct.com with your Order Number, Full Name, clear photos/videos of the issue, and reason for your request.